Shipping and Returns

Shipping & Returns

 

Australia Wide Shipping

 

Once your package has been sent out, you will receive an email with a tracking number. 

 

  • $10 - Standard Shipping: 5-12 working days  
  • $15 - Express Shipping: 1-5 working days
  • Free standard shipping on orders over $150.

 

Please note once parcels are dispatched we are no longer responsible for any transit issues that may arise. Please contact Sendle directly via support@sendle.com. However, if you still require assistance please contact us and we will endeavour to help in anyway we can via crystalzealous@outlook.com.

 

Shipment processing time


All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

 

All items are carefully checked over before being packaged. Please take into consideration the fragile nature of crystals, some small chips and dislodging may occur during transit which is expected in some crystal types.

 

Returns

 

Please note: Returns are not accepted based on crystal characteristics or change of mind.

 

If for any reason your are dissatisfied with your purchase please contact us as soon as possible and we will do everything we can to help.

Crystals are natural minerals each beautiful and unique in pattern, therefore no two crystals will ever be the same, and since it is made by Mother Earth it may have some natural blemishes. 

Please reference all photos and dimensions before making your purchase.

 

Exchanges

 

Exchanges will be made at the discretion of Crystal Zealous. 

 

If you would like to exchange an item you have received, please contact us at crystalzealous@outlook.com

Once we have received your returned item, we will process your return excluding any shipping costs, and you will be liable for shipping cost of the replacement to be sent out. Alternatively, once received, we can provide a store credit for the item only (not return shipping costs).